[GapBoyPCS]

Steve, if you are seriously pissed off at what the dealership/Ford has done, the b*tching and writing here won't get you far. You HAVE to put your complaint to letters addressed to Ford of Canada and the Management at the dealership pointing out what happened, your frustration, and how you were not satisfied with the resolution and/or answers you were provided.

Maybe I'm also the few lucky ones, but my dealership experiences have been good overall. When they do make mistakes (mostly unintentional, but there have been times where I was left thinking WTF), I will make note of it with the Service Advisor, the Service Manager, and usually the Dealer Principal/General Manager.