[NOS2Go4Me]

One of my favourites is when Sara used to work for a call center here in NB. She got a call from a guy who was upset his phone never rang, so he called the help center on his landline. It turns out he never charged the phone when he bought it, and so it ran for the first 15 minutes and powered off. He argued for half an hour that the phones were supposed to last for weeks on standby and that this was totally unacceptable.

Then she asks him how many times he has plugged in the phone since he bought it. Answer: none.

Jeez, you might wanna plug it in at LEAST once, sparky! :rolleyes:

My personal favourite was when I got a call from a client site for one of our jobs. One of our guys can't get his email. I ask him what he's using for email , should be Outlook - "Outlook Express". I ask him how he's getting on the Internet - "no idea". I ask him who's in charge of the network for the client (seeing as it's theirs) - "no idea".

I then proceed to ask him if he's ever been able to go on the network and hit the Internet - "yep, till they came in and did something last week. Is our email server down?" GRRRRRR :angry:

I pretty much lost it at that point, told him to find the client's IT guy and get him to walk him through the troubleshooting, seeing as it wasn't our network, the machines have obviously been altered, and I have no idea what makes up the infrastructure or how to resolve his problem.

And then I told him I was sending him an email for him to reply to when he finally gets Internet access back. :P

Some days....