Hi, Guest
11-23-2005, 03:45 AM
Flofocus,Nov 22 2005, 12:35 PM Wrote:Yup ... you have to work through their system ... call the 800 number and let them tell you that you have to go to the dealer (that gets your complaint registered) ... then talk to the dealer.TonyDee,Nov 22 2005, 12:33 PM Wrote:I was wondering why my console was getting so hot ! I just purchased an 04 and I thought that maybe the exhaust or something was causing the console to get hot.Now I am wondering what I should do. :angry:
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1st thing you should do is call up FOC and put in an official complaint. Maybe give them the URL for this thread ;)
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If your dealer is like mine they will want to help ... but the warranty claim will probably be denied by the service DOM (area rep) ... and then you will have to escalate your complaint to head office ... where you will probably be denied.
Anyone who is serious about carrying this forward ... I am happy to share my letters and backup material - just send me a PM. The fact that I "won" might make it easier for others.
2008 Fusion SEL MTX - DD1 * 2009 Fusion SEL - DD2 * 2007 Focus ZXW - R*I*P * 2004 Focus ZTW CD Silver - sold * 2004 Focus ZTW Black - sold * 2003 Focus ZTW Black - sold * 2001 Focus ZTW Gold - sold * 2000 Focus SE Wagon (ZTW option) - Black - sold * 2000 Focus SE Wagon (ZTW option) - Gold R*I*P
2003 Focus ZX5 infra-red Track Rat - R*I*P
2003 ZX5 CD Silver Track Rat - retired, but still in the driveway
New track rat: 2000 ZX3, Atlantic Blue * JRSC with lots more to come
* New Zetec crate motor - NFG - thanks Topspeed *
2003 Focus ZX5 infra-red Track Rat - R*I*P
2003 ZX5 CD Silver Track Rat - retired, but still in the driveway
New track rat: 2000 ZX3, Atlantic Blue * JRSC with lots more to come
* New Zetec crate motor - NFG - thanks Topspeed *