[TonyDee]

ZTWsquared,Nov 22 2005, 12:45 PM Wrote:

Flofocus,Nov 22 2005, 12:35 PM Wrote:

TonyDee,Nov 22 2005, 12:33 PM Wrote:I was wondering why my console was getting so hot ! I just purchased an 04 and I thought that maybe the exhaust or something was causing the console to get hot.Now I am wondering what I should do. :angry:
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1st thing you should do is call up FOC and put in an official complaint. Maybe give them the URL for this thread ;)
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Yup ... you have to work through their system ... call the 800 number and let them tell you that you have to go to the dealer (that gets your complaint registered) ... then talk to the dealer.

If your dealer is like mine they will want to help ... but the warranty claim will probably be denied by the service DOM (area rep) ... and then you will have to escalate your complaint to head office ... where you will probably be denied.

Anyone who is serious about carrying this forward ... I am happy to share my letters and backup material - just send me a PM. The fact that I "won" might make it easier for others.
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Called the 800 number and spoke to a fellow who documented my claim. He said that he would send it to the "Research Department". I was also advised to see my dealership. So I guess that my journey begins. I checked and Ford does in fact claim that there are rear heat ducts on their spec sheets for the 04 Focus. Do you have an official Ford publication that lists these rear heat ducts?