Hi, Guest
01-04-2006, 01:14 PM
UPDATE:
I had a quick phone convo with my SA... she wasn't pleased about the matter at all. I was immediately booked for tomorrow @ 4:30.
We both went to Stockfish after work. We ended up just sitting there with the guy talking about the matter and more for like 45 minutes. If you guys are ever in the woods and want stuff done... John Baldwin at Stockfish is amazing. He probably could have sold me 3 fridges and I still would have smiled.
It turns out that the other SA that caused the problem is the newest guy there, but he (John the manager) hasn't heard anything bad before about him. Still, he let me do all the talking till I was done describing what happened, and then the first thing he did was apologize for his SA. What a class act.
Yes, I actually didn't get anything for free... which makes me feel better about it, believe it or not, and what blew me away was this:
"If you're quoted a price by a particular SA, and that SA isn't there the day of the service, a customer's word alone should be enough for that quote to be honoured should a paper trail not be found about it".
What a guy.
Can't wait for tomorrow. :)
SA is a Service Advisor if I haven't clarified that yet.
I had a quick phone convo with my SA... she wasn't pleased about the matter at all. I was immediately booked for tomorrow @ 4:30.
We both went to Stockfish after work. We ended up just sitting there with the guy talking about the matter and more for like 45 minutes. If you guys are ever in the woods and want stuff done... John Baldwin at Stockfish is amazing. He probably could have sold me 3 fridges and I still would have smiled.
It turns out that the other SA that caused the problem is the newest guy there, but he (John the manager) hasn't heard anything bad before about him. Still, he let me do all the talking till I was done describing what happened, and then the first thing he did was apologize for his SA. What a class act.
Yes, I actually didn't get anything for free... which makes me feel better about it, believe it or not, and what blew me away was this:
"If you're quoted a price by a particular SA, and that SA isn't there the day of the service, a customer's word alone should be enough for that quote to be honoured should a paper trail not be found about it".
What a guy.
Can't wait for tomorrow. :)
SA is a Service Advisor if I haven't clarified that yet.
Daily driver 1: 2007 Jeep Wrangler Unlimited Sport "S"
33" BFG Mud-Terrain KM2s, lots of Rough Country gear - bumper, 2.5" lift, swaybar disconnects, Superwinch 10,000lb winch, Detroit Locker in rear D44 axle, custom exhaust, K+N filtercharger, Superchips-tuned.
Daily driver 2: 2006 Subaru Legacy GT
COBB Stage 1+ package - AccessPort tuner, COBB intake and airbox. Stage 2 coming shortly - COBB 3" AT stainless DP and race cat, custom 3" Magnaflow-based exhaust and Stage 2 COBB tune.
33" BFG Mud-Terrain KM2s, lots of Rough Country gear - bumper, 2.5" lift, swaybar disconnects, Superwinch 10,000lb winch, Detroit Locker in rear D44 axle, custom exhaust, K+N filtercharger, Superchips-tuned.
Daily driver 2: 2006 Subaru Legacy GT
COBB Stage 1+ package - AccessPort tuner, COBB intake and airbox. Stage 2 coming shortly - COBB 3" AT stainless DP and race cat, custom 3" Magnaflow-based exhaust and Stage 2 COBB tune.