[K_OS]

Taken from The Star wheel's section

Quote:My Focus overlooked

When my 2002 Ford Focus ZTS sedan (currently with 89,400 km) began stumbling under acceleration, my dealership said the fuel pump would have to be replaced under a Ford recall.

The design apparently permitted debris to be ingested, damaging the pump. I was told that the new pump has a "side finger strainer" that prevents damage.

The dealership then learned that the recall applied only to 2000 and 2001 Focuses.

However, my car, built in fall, 2001, has the old-style fuel pump. Apparently, later 2002 Focuses have the newer unit.

Ford customer service said that, as the car was out of warranty, all they could do was inform Dearborn, and I shouldn't expect any follow-up.

Some $522 later, I am left wondering why a poorly designed Ford Focus fuel pump is subject to recall in 2000 and 2001 but not in 2002. So is my deale

Ford's reply

Quote:Chris Banks, public affairs manager for Ford of Canada, replies:

In 2003, in the interest of customer satisfaction, Ford of Canada voluntarily provided no-charge replacement coverage for the fuel pump to owners of certain 2000 and 2001 Focuses.

Owners of these vehicles were notified of this extended coverage by mail from Ford.

Mr. Dunlop's 2002 Focus has a fuel pump of a different design that is not included in this program. Since the replacement was required at over 89,000 km and the New Vehicle Limited Warranty coverage expired at 60,000 km for Mr. Dunlop's vehicle, Ford of Canada will not be assisting with this repair.

The Ford Quality Care scheduled maintenance guide requires fuel filter replacement at 50,000 km for most vehicles. Like many other components, a fuel pump is subject to failure due to normal wear and tear.

Customers should be advised that a restricted fuel filter may significantly contribute to a fuel pump wearing ou

If the dealer tells this guy that his fuel pump is of the older design I think Ford should replace it under the extended warranty, but this guy's car happens to be a 2002 and doesn't fall under the recall notice so this guy has to pony up his own cash to get his car repaired. If Ford really wanted customer sastifaction it should have helped this customer in some way instead of alienating him and possibly toward another auto manufacturer.

Way to go Ford :rolleyes: