[ZTWsquared]

Tiketz,Mar 23 2006, 08:17 PM Wrote:Ford customer service is saying a TSB is not covered under warranty.
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Okay ... either I'm confused or you're confused.

TSB stands for Technical Service Bulletin. It is an instruction from Ford of Canada to the dealer to effect a repair on certain vehicles, identified by VIN, when a vehicle comes into a dealership service department.

It is not a "warranty" per se, nor is it necessarily covered by a warranty. It is simply Ford deciding to fix something without taking it as far as a recall.

Your eligibility for a repair as a result of a Technical Service Bulletin is entirely at Ford's discretion -- especially if your vehicle is out of warranty.

So when Ford tells you that a TSB "is not covered by a warranty" -- that's what they mean.

So perhaps what you are being told is that your vehicle is not eligible for the TSB repair, or perhaps they are saying the parts that were broken were not the parts referenced in the TSB.

So ... two questions and maybe we can get to the bottom of this (and sorry if this was covered in other posts, I don't recall seeing it):

1) Is your vehicle still covered by Ford's warranty - regular or extended?

2) Which TSB are you referring to and why do you believe your vehicle is eligible for the repair?

There are lots of people on here who can help you out -- just need to provide less rant and more info.

Cheers