[Spyder01]

Brought the car in today again to fix the fricken lug nuts...

Brought car in, waited a few min for service guy to come...and he dares to ask me why i hung up on him on friday...WTF! Who wouldn't hang up after 15 minutes of holding?? So anyway, waited about 10 mins until they actually took my car. I couldn't see it through the window, so walked over to fast lane which usually does oil changes...no car there...you know what, at that time i didn't really care where you brought my car, just fcking fix it. 30mins later, walked outside to see if the idiot took my car for a joyride, then i see my car parked by fast lane. Went over, everything looks good, im kind of happy, since i won't have to come to this dealership until the next oil change...So went back inside, waited about 10 mins so the clock hits 5:00pm so that they can charge Ford Canada for another $90...(Did you know they charge $90/hour? Thats more than lawyers and doctors!)

Anyway, waiting...waiting...waiting...finally, they told me my car was ready. I really wanted to give him a piece of my mind at the point...but i didn't. Just before i left, i asked him to print me a copy of the work order..I'll post it below..HA! It said that they replaced ALL lugs on the car and checked torque, and they charged Ford Canada for 20 Lugs!! each wheel only has 4 lugs, 4x4=16! idiot!

Went outside to the car, first thing i do, pull on every single lug.. guess what? 1 was loose, and 2 were pulled out!!! excuse my language, but what the dam! Goes back inside, this time without giving him a smile, toss the lug on the table...By this time, this service guy i believe is also getting annoyed and i can tell he didn't want to do anything, properly thinking that my car is just a focus, forget about the covers. He goes into the back, 5mins, 10mins, comes back out and tells me the mech had left (approx 5:25pm)...so i gave him a 'so?' look...I asked if i should come back tomorrow and he just mummbled a bunch of words i couldn't even understand like he didn't want to see me tomorrow...

So tomorrow, again, i have to go back to the dealership and look at that service guy's face. Now im asking the members of Focus Canada, what should i do now!?!?! Forget about the service guy, im going right to the service manager tomorrow. Also, im offically putting in a complain against this dealership to ford. I don't care if i have to call long distance to let them know. East-Court Ford Lincoln does not deserve to have that Blue Oval sticker. I have attached a photo of the work order below, sry, its a bit blurry, cause its on photo bucket...You can clearly see they charged Ford Canada for 20 Lugs when only 16 fits on the car.

<a href='http://img.photobucket.com/albums/v197/oldfishheads/Bill.jpg'></a>