02-25-2006, 02:34 AM
Considering how badly you were treated? I'd say you'd be foolish not to.
Some salespeople just don't have their heads screwed on right, sometimes its that particular day or maybe they should be flipping burgers for a living. Regardless though you are the customer and deserve to be treated with respect.
Here's a prime example
When I still had my Olds, I wrote my GM dealership about a horrific repair experience (They replaced the throttle position sensor and when they did they screwed up the throttle cable, nearly plowed into a wall after taking the car home and the accelerator refused to release :blink: )
Ended up paying for the repair but was so furious that I sent a letter of complaint, sent it registered mail, no response, went to another GM dealership for service, the first dealership calls looking for the maintenance visit, I tell them about the letter, get a meeting with the service manager and the cost of the throttle cable repair is refunded to me along with a letter of apology.
Sometimes it does pay to be a pain in the ass :D
NefCanuck
Some salespeople just don't have their heads screwed on right, sometimes its that particular day or maybe they should be flipping burgers for a living. Regardless though you are the customer and deserve to be treated with respect.
Here's a prime example
When I still had my Olds, I wrote my GM dealership about a horrific repair experience (They replaced the throttle position sensor and when they did they screwed up the throttle cable, nearly plowed into a wall after taking the car home and the accelerator refused to release :blink: )
Ended up paying for the repair but was so furious that I sent a letter of complaint, sent it registered mail, no response, went to another GM dealership for service, the first dealership calls looking for the maintenance visit, I tell them about the letter, get a meeting with the service manager and the cost of the throttle cable repair is refunded to me along with a letter of apology.
Sometimes it does pay to be a pain in the ass :D
NefCanuck