[ZTWsquared]

zx4_ses,Mar 2 2006, 10:41 AM Wrote:I am so unhappy with my focus... this is unbeleavable  [right][snapback]172998[/snapback][/right]

It does sound like you have an unusually high incidence of problems - probably an "early build" vehicle.

Except for the 2000 Focus ... all the others I've had (6 in total) have been pretty good cars and the 2004 the best (if you don't count the missing rear seat heat duct) - a couple of minor recalls, no failures whatsoever and except for tinny sounding doors, it's actually squeek and rattle free.

If you own the car (not leased) then you should seriously consider a Ford extended warranty - you may still be eligible if you're not too far over the 60k mark.

The unfortunate truth is that with Ford only the squeeky wheel gets the lube, and even then they make you work hard for it ... so if you really want someone to do something about it, you have to start making a lot of noise - diplomatic is good, but "loud" and constant is essential -- and start with the dealer.

Send a strongly worded letter to Seana Chadwick at Ford in Oakville -- she's the Director of Customer Satisfaction.

If you financed it ... send a letter to the finance company or bank - and if it's Ford Credit, even better.

Send a letter or email to the Ministry of Consumer and Business Services ... but they will probably refer you to CAMVAP

So, consider a CAMVAP action ... check out The Canadian Motor Vehicle Arbitration Plan

And send a letter to the Automobile Protection Agency (APA)

If you'd rather not fight the fight, consider your options to dispose of the vehicle.

For example, you should also see about getting the dealer who sold it to you to give you a favourable value as a trade in for another car -- if he thinks he risks losing a good customer and if he thinks that you might make trouble for him -- he just might do it.

Just my .02 and some thought starters. Good luck.