[CanadaSVT]

Tiketz,Mar 23 2006, 07:17 PM Wrote:Ford customer service is saying a TSB is not covered under warranty.

Ford customer service is usually a frenchcanadian or new immigrant. These 'service' reps don't know anything about Ford, TSBs, or vehicles in general. Call Ted Hogan at Dixie and just mention how you think Ford should cover this well known and documented engineering problem. Ask him if he's not willing to go to bat for you, could he give you the area dealers rep # and you'll see what they can do.

Or go to Kennedy Ford and tell them about the noise the car is making, have them check it out as they did mine, and they should fix it under warranty. Just don't mention anything about Dixie or anything relateded to previous concerns. Go in as a fresh problem.

I'm assuming you don't have any mods done to your car which would void any warranty.