[habmann]

darkpuppet,Aug 28 2006, 08:41 PM Wrote:well, I posted before about how I had to edumacate the Rogers tech folks and how the CSRs were actually intelligent..... and let me tell ya...  it was nothing compared to the battle I fought with Bell Sympatico the last few days.

As of Monday or tuesday of lastweek, I had my Rogers @home up and running brilliantly.  The CSR listened to me, and despite the recommendations of the tech, got my roger's line up and running without having to send someone over... I had highspeed DSL and I had rogers VOIP.. life is good...

Until Friday...

I get home from my education on Friday, and lo-and-behold, there's a note from Bell that they had come to install my dry loop DSL... what??

I go inside.. sure enough... no DSL... FRIG!

So I call up tech dude.. he offers to reschedule for Monday morning.  So this morning comes and goes.. I call up sympatico... spend 2 hours on the phone with the CSRs who transferred me around a few times then told me they were sending the stuff off for 'testing'...and they'll call me back in 10 minutes. 

So 50 minutes later I call back, and they tell me that it'll be at least a day.. and then they'd have to send a tech out...which will take another day...  Pardonay-moi?!

So I pull out my handy dandy screw driver under a hunch... if the original Bell guys who wired up my place got it backwards, but which made the homephone installation so troublefree...just maybe......

yup... the tech deactivated my primary circuit and put the dry loop on the secondary circuit that Rogers was now running on.. maroon!  a little self-wire job later and I now have DSL... but no longer have Rogers running through my entire appartment (remind me to call bell back about that to get it fixed properly on their time).  But I got my DSL running in under 3 days!! for now anyways...

and to check on some stuff, it looks like my DSL is throttled down to 1Mbps instead of the full 5 I'm entitled to... so I'm gonna give them a day and then start complaining again.

Just when I thought I had outsmarted these guys....
[right][snapback]204470[/snapback][/right]

I had bell DSL for about 6 months. I ended up cancelling when my connection kept disconnecting. After fighting with various techs at bell, they finally told me that because of where i live relative to the main switching station in hamilton, i was using up 100% of my available bandwidth and anytime i got an interferrence on the line it would kick the line out. Their solution "either move your house closer to the main switching station or we can slow down your speed" Needless to say i wasn't happy, and promptly told them where to go with their internet, went back to mountain cable and haven't had a prob since.