[naz]

some other free options you might have are BBB and whatever the canadian equivalent of a district attorney is.. the more people you write letters to and the bigger the stink you create, the less likely you'll have to shell out your own money for a lawyer.. sometimes you could even write your own letter.. the threat of a suit is sometimes enough to spur the other party to action

it also sounds like you haven't created a big stink to ford's and svt's customer service call centers